This was my very first BD's Mongolian Grill experience and it just may be my last... A friend and I were in Cleveland this weekend for the Browns game. We stayed near the Museums (which is kind of near the main Medical Centers) because we wanted easy access to them before the game. There were no restaurants close to the hotel so we took a shuttle to Coventry Rd. to eat...that's when things started going downhill...
We got to the restaurant, first thing I noticed was how dirty the floors were...gross. I never-minded it and we got seated. The first bowls they brought us out were filthy. We were both chipping pieces of dried food off of them. Being that it was my first time there and I really wanted to make my own stir-fry I shrugged it off and proceeded to make my food. When I got back to the table my friend had gone to the soup and salad bar...he said that it was disgusting, and then showed me a dirty spoon, soup bowl and plate...at that point we had both completely lost our appetites.
I told the waiter about it, and he then sent the manager over to speak with us. They were very understanding and did not charge us for our meal. I was just very disappointed for having always heard about how great it was and how delicious the food is supposed to be.