My review is very similar to the one by Janet S below. I have taken both of my dogs here for over a year(they go about every 6-7 weeks) and the last time was well....the LAST time.
It was a weekday back in December, and our appointment time was 10 am. At 1 pm I called to see when they would be ready and was told that they were up next! What?!? I said to the woman on the phone "they haven't even been started yet?" and she said "it's only 1" to which I replied, "ok, but their appointments were at 10! So they have been in a cage for 3 hours?!?!". When she replied in a very rude tone with "there is a sign on the door that says we are taking longer than usual", I was taken aback and just said "well I didn't see it" then said ok- what was I going to do at that point- and they were ready about 90 minutes later. So, what is the point of having an appointment if they can't do it for 3-4 hours? I am currently looking for a new place to take my dogs.