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  • After waiting 45 minutes and being turned down at another Quest location for not having the special specimen tubes needed for a special blood test I was already annoyed. I drove to this location which was easy to find. The parking lot is ample. Main entrance has a large waiting area. Front desk personnel were very polite also. I read reviews that waits are long but fortunately I did not have to wait another 45 minutes. I was called in after 20 minutes which I considered decent because there was a lot of other people waiting. So why do I rate this Quest location with only 2 stars after all the positives? Well because employees spend their whole day drawing blood from people you would think they were good at it and efficient? Some people are easy to draw blood from but on occasion you will get your "hard stickers" and you expect these guys to have enough experience for those cases since they do this all day right? Truth is, in my experience, I got the worst employee of the month! I handed her my order and she said my blood test where rare so she struggled in the computer trying to figure out how to order the test. The supervisor had to come in and help with my order. Then she took my arm and felt my veins, she stuck me once on the left arm and spent a whole minute fishing my vein with the needle. She had to pull out once she didn't find the vein and moved on to my right arm. She stuck my right arm and continued to fish around until she almost made me pass out from a vasovagal attack! So because I was getting a leukemia/lymphoma test she preceded to tell me there was something wrong with my blood. Really? Poor excuse to justify you suck and very unprofessional!!! I had to seat around and wait another 20 minutes until their best blood drawer was available. Since I was feeling nauseous the horrid employee decided to uncover the garbage can in case I needed to vomit and she put the garbage lid over all the sterile tubes!!! Needless to say the next technician that came to my aid was pretty angry about the garbage lid. It took the second technician less then 10 minutes to withdraw my blood and she only poked me once and it was painless. Her name I think is Zee? Either way she was awesome so that's where the extra star comes from. Getting poked 3 times is not ideal or what you expect from a professional lab.
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