I understand now how this family owned company has been able to stay in business 50+ years. Everyone I've met has been so nice and really treat me like a part of the family. They all say hello, not just the sales reps either, they are attentive to questions and concerns, thorough in explaining things and responsive to my requests. I may not be on the family Christmas card, but I'm not just a number to them either. I would definitely stop in if and/or when you're in the market for this type of purchase or having issues with one you may already have.