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  • I went to waxing the city for the first time today. I figured that as a waxing specialty business, I was guaranteed at least a decent eye brow and nose/nostril waxing. Scheduling was easy and staff was friendly upon entering. Everything was clean and professional. So why the 1 star review? I was told my waxing specialist had a client right after me and I could tell she seemed rushed. Not a big deal as long as the outcome is fine. However, in her rush she got a big glob of wax on my shirt. Oh well, not a huge deal. Then she go wax on half of the right side of my mustache while attempting to wax my nares. Either she did not notice it or did not take the time to correct the wax, she ripped off the top half of my right mustache. I immediately could tell something was wrong. I asked if she had waxed off my mustache, to which she said "yeah, i'm sorry. We won't charge you for that." REALLY?!?!? I don't care if you pay me $1000! You just ripped off half my mustache!!! I've had a heavy 5 o'clock shadow for the past 5-8 years and haven't shaved my face in that time. I am now forced to either walk around town looking like an idiot with an asymmetrical face, or shave off my facial hair which I have not done in years. I've been having facial hair waxed for the last 10 years and I have never had such a horrible outcome. The waxing specialist was apologetic and she got her manager at the end of my appointment without me having to ask to speak to the manager. The manager was also very apologetic and did not charge me for any of the services. I appreciate that they acknowledged the wrong and apologized, but that doesn't put hair back on my face where it is supposed to be. And there is no easy solution to fix it. I'm writing this review 3 hours later and the mustache area is still oozing a little blood. I would not recommend this place to anyone and I have already had 2 friends ask me what happened and at what business. I'm beyond annoyed and frustrated with the error they made. I'd look to other waxing business before even considering this place.
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