Don't get your pants altered here either. My boyfriend from LA was in town and he brought his work slacks to be altered on Saturday and was told they would be ready for pickup on Wednesday, 5pm. When we returned on Wednesday, the pants had not yet been brought over...we were told that alterations are done at their other site, on Maryland and Silverado Ranch Blvd. We asked the clerk to call the other site to let them know that we would pick up our order ourselves. We drove to the Maryland and silverado ranch site , and when we go there, the slacks were far from ready- there were chalk marks on the hem and they were not pressed. My boyfriend was so upset and wanted to speak with the manager. When he spoke to the manager ( I believe his name was Jae) the manager had the nerve to say " if you were from Vegas and this happened, usually we ask our customers to give us another day to fix the problem, but since you have to fly back to LA tom, then there is nothing we can do." what kind of reasoning is that? the whole time they were on the phone, Jae's voice was raised and he refused to understand the situation his customer was in. Very unprofessional. I think 4 days is enough time for alterations. We waited for 30 mins for them to finish the work that was supposed to have already been completed by 5 PM.