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| - Granted, the restaurant selection in Chandler is slim and pretty generic. And the Ocotillo district, though it aspires to become "the next Scottsdale," has a way to go....the area billed as "downtown Ocotillo" is, in reality, just a mid-sized strip mall.
So by those standards, The Egg and I is pretty decent....the food's not bad and the portions are generous.
But the service...I can sugar-coat it if you like, but in a nutshell, it just plain sucks.
I arrive with my wife and kids, we have four people ahead of us on the list, and we're told 10-15 minutes...not bad for a Sunday morning. Never mind that we can see four tables, all clean and available...we wait patiently, and after 15 our hostess leads us past two empty booths and three empty tables to a table in the back, with rickety chairs, by the kitchen entrance, and within sniffing distance of the rest rooms. We ask if we can have a booth instead, and are told they're reserved.
Meanwhile, two groups of four who arrived after us get seated right away, and are being brought their drinks while we're still waiting for any one of six, count 'em, six waitresses to even look at us. Waitresses are running past us every 30 seconds (like I said...we're right in front of the kitchen), and every one of them actually avoids my eye contact....as do the three waitresses standing gabbing with their customers. (I'm not talking about taking their orders...I'm talking about "how did you like the movie," and "my brother's playing football this weekend" kind of gabbing.) If the place was slow, I could see it...but when you've got customers sitting there being ignored, that's just rude.
After 10 minutes of this I get up and go to the front and ask the manager why. She smiles sweetly and tells me their reserved customers get preference in seating. I ask if they also get preference in service and civility....I get a blank look. Either she's considering the question carefully, or she's trying to figure out what "civility" means.
In the end, she sends us a waitress. The food was actually not bad...not worth the extra 15 minutes between sitting down and ordering it, but not bad. And she knocked a bit off the check to make up for it, which I wasn't counting on....a smart practice for any restaurant that wants to see a disgruntled customer return. That said, my wife was even more annoyed than I was, and I doubt we'll be returning any time soon.
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