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| - I feel as if it is my civil duty to warn everyone about their customer service. On my second trip to this restaurant, my table was yelled at by a waiter who did not even serve us. This happened after we ate our dessert and I asked for the bill. This staff member literally started yelling about wasting food and ordering too much. First of all, it was half a plate of (overcooked) chicken katsu, 2 pieces of spicy fried chicken, 3 pieces of sushi (half a roll), and a spring roll, so it wasn't as if we left an absurd amount of food. I hate food waste and this obviously was not intentional. If he had felt so strongly about food waste, he could have asked us to bring the leftovers home or HE SHOULD NOT WORK IN AN AYCE BUSINESS. We weren't even refusing to pay an extra charge or anything. He honestly suddenly came up to our table to yell at us. I felt as if I was being scolded by a parent and it took everything in me not to say "Yes, dad" so I settled for "Yes, sir" in a rather sarcastic tone. He ranted incessantly and annoyingly and would have continued had my friend and I not interceded.
Never have I felt so HARASSED, HUMILIATED, and UNCOMFORTABLE in a restaurant. I understand that people think "bad customer service" means that the food takes forever to come or that it doesn't come at all but I strongly believe that this was the WORST CUSTOMER SERVICE EVER. At no point at all should you ever yell at a customer, especially if they have never personally provoked you. You never bite the hand which feeds you. It was absolutely RUDE and UNPROFESSIONAL.
Needless to say, I am never returning to this place and I will not hesitate to tell everyone else not to go. I voiced my opinion out loud after he left my table that I was not going to return and that I would much rather go to Sakura since they don't yell at customers and it's closer to UofT (which is where I study). My friends and I love ayce sushi and we love the annex but this tyrant ruined this place for me indefinitely. Our real waitress felt terrible about the exchange and kept thanking us for coming. I obviously did not tip because I don't want anything to go to that son of a bitch; however, our waitress was a lovely person so my friend went back after we left to personally tip her for her service.
Edit on March 24: I wrote on their facebook page regarding this matter and they have deleted my post.
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