I never got a problem with appointments or service besides the fact they're pushy to make you buy more sessions. My problem comes with the treatment and I agree with most reviews here. This place is a scam, I got a Groupon and even though my hair is thinner is still there after 8 sessions, pretty much a year and it grows back within a couple of days. They do the lowest level, it doesn't even hurt , I started feeling tingling at my 7 appt. which was set up at 20. All to push you tu purchase their 18 month monthly payment package. I got laser hair removal several years before and I got my hair completely removed after 8 sessions. And it last almost 2 years. When I mentioned this to them they keep saying everybody is different and some need more sessions then others, even when just I told them I got it done in 8 sessions before, like record machines. They don't know what else to tell you, cause they need to sell you more sessions, and there's no way they will tell you is due the low level set up.
This is a waste of money and time. Now I gotta find another place to get my underarms again. I do not recommend this place.