Down to 1 measly star now. I see you've gotten rid of shopping baskets - allegedly under the guise of limiting shoplifting. What you've done however, is limit SHOPPING.
I usually know what I need and can make it through the aisles grabbing my items quickly. Of course, due to the fact there's usually only two lanes open, check-out is where things bog down. Now, with shopping carts being the only option, check-out slows to an absolute crawl.
I'm not going to fill my cart with more groceries simply because it's the only option you now offer. In fact, quite the opposite. I bought less than what I had wanted my last visit and I expect that trend to continue - if I continue to shop there at all.