Firstly, this place was a lot of fun and I'd recommend the activity, even for an adult birthday party.
However, the customer service leaves much to be desired. I rented an entire trampoline area at a cost of $400 per hour, but the staff was unable to organize the check-in process and no one directed us to our trampoline.
Our group was standing around in our pink socks, actively searching for some direction, and by the time we were shown to our court, 15% of our allotted time had already passed. Of course, our time ended promptly at 3:30 per the original schedule.
I voiced my concerns directly to a manager, who instead of offering me the notion of a simple discount on the $400 tried to redirect the blame to me and my group.
Apparently we had a few stragglers checking in, but I'm not sure why that makes a difference given we booked an entire court and the majority of our group was ready to rumble.
We still had fun. But for $400 dollars an hour I'd expect to access that fun for the entire hour.