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  • Never again - Absolute horrendous service. I ordered the daily special on a friday afternoon and then waited and waited and waited some more. There were large groups ahead of me that did not receive their meals for 30 minutes or more. And she was not telling anyone ordering after me that there was a delay. There were only three girls making sandwiches and the one taking the order explained to me that the 4th person got pulled over by a cop and was arrested. I had to demand a refund several times before she actually gave it to me. On top of it, she was arguing with me about why she didn't have the sandwich ready yet and that the university location has more people. That is an internal issue that should not be used as an excuse to justify why you are unable to provide a service we pay for. I am even certain that she forgot to label my order as To Go. I have been a customer for years...but at the university location. I did not have any issues, delays or problems. This Warner location brings down the brand name, professionalism and quality. Stay away from this location, they have no idea what they're doing. To ensure qualify service and food, I would highly recommend going to the university location. Just wanted to respond to the manager - you obviously don't know what is going on in your store. I waited about 20 minutes before asking for a refund. How do I know? Perhaps because I was the customer and also, another customer went up to the counter to ask about her group's order. When she walked by me, she said they have been waiting for at least 30 minutes...! And she was not the only one - there was a group of four people that hadn't received theirs and asked about their sandwiches. There was no bullying, when a customer has to demand for a refund because the worker refuses - that's a business stealing money from customers! Apparently, you are not experienced in good management skills. You should have stocked your store with more people - quality people that don't get pulled over and arrested. I have no reason to lie about what your employees said...! It is obvious management is in denial of their bad service, and poor training in customer service and professionalism and poor judgement in workers. Rest assured that I will have better experiences elsewhere, however your store is what needs luck.
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