Date of Visit: 07.24.17
Time of Visit: 12:23 a.m.
Employee: Josh M.
CUSTOMER SERVICE = 5 STARS: Josh was super - very friendly - offered suggestions - and offered an additional topping as they were out of whipped cream.
STORE CLEANLINESS AND MAINTENANCE = 0 STARS: This is an outdated location that could use a remodel; however, even if the FF&E is old there is no excuse for the lack of visible cleanliness and maintenance. I actually started to wonder about the quality of the food I was eating - if the customer facing appearance is this bad, then one can only imagine that the back-of-the-house areas are worse.
The ceiling vents are filthy - obvious that they have not been cleaned in a very long time. The tiled back splash behind the waffle cone maker has food debris stuck on it and the volume leads me to believe it had not been cleaned in a long time. The tile in general - back splash, beside register, on front of display cases - is dirty, has tape stuck, etc. The ceiling fans are dirty. The first display counter on the left has covers on it that are very dirty and a counter edge that is chipped / dirty. The cooler on the right has debris in the bottom. The overhead lighting has a mixture of light temperatures - some with a yellowish tone and others with a white tone; the light covers are stained / broken. The black fan on the floor behind the counter is dirty. The list goes on and on but you get the general idea.
There is nothing wrong with an older generation store as long as it is cleaned and well maintained. This is not the case for this location and raises red flags regarding overall sanitation and food quality.