I love these guys. My service writer Bill A. is the greatest. My car was ready on time. The cashier is always courteous. The valets are great too. Waited less than a minute to be acknowledged even though I was late for my appointment. And I appreciate the fact that I have never been talked down to about the repairs on my vehicle, which will make me become indignant in no time flat. I like the checklist and the suggestions for repair items, sort of a preview of what might be need to be serviced on the next trip. It seems as if the dust is still settling from the transition from Fletcher Jones to David Wilson's. But they kept my service writer, whom I have been dealing with for years. Yay!