Wow such a great experience! I took my '06 Tahoe in on Sat morning. The engine was smoking like crazy and I smelled coolant everywhere.
The manager (Anthony) came out to check it after diagnostics and he said it needed the gasket/valves where the hoses connected with the engine from the coolant tank.
I had to drive to work so he said be careful and sold me some coolant to fill the reservoir.
I tried Sun Devil Auto later in the day and they said I had to buy the parts from them, so I went in and got a quote for $500+ dollars. They said I needed the hoses too. I called BS on them and they immediately called me back and said it was a mistake, I didn't need the hoses and my quote was now $260.
I smelled a rat so I called Anthony back. He told me that price was real high and he called some shops for me. None were open so he called a mechanic friend of his who agreed to do the job that day. I went back to buy the parts for $49 and his mechanic friend did the job in one hour for $100. The entire job cost me $165 with the coolant.
Needless to say, Anthony and his team went way above and beyond to help me. This kind of customer service from a person like Anthony is so rare these days. What a breath of fresh air! It's nice to know some people and companies are still honest and still care about their customers this much.
I'll never go anywhere else for my auto parts.
Thank you Anthony and thank you O'Reilly Auto Parts!