I've been a shopper at Michaels on and off for years. At first it was the only store of its type and I had no other options. I didn't find the staff particularly friendly but managed on my own when I had to go there. As competition from other retailers have come to the area I find the staff more helpful and courteous and the inventory much more expansive. I find gifts for young nieces and nephews, holiday decorating ideas, framing supplies and scrap booking notions. The one area where I have continued to be disappointed in is the floral department particularly remembrance and door wreath arrangements. The prices have gone so far out of my budget that I don't even bother to look at Michaels for them anymore unless I've a substantial coupon for it.