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  • This is our first time of following Yelp reviews and being disappointed. The food was ok, just ok. We ordered a cheese pizza, fresh tomato & basil (that came with approximately 8 small pieces of basil, but lots of garlic the garlic, the only nice surprise), cannoli (flavor was good, but it was unusually crunchy and we couldn't get over the texture) and a tiramisu which we haven't tried yet - we couldn't because we are in a hotel room (which they knew, they delivered it to us) and were not given any plates, napkins, a fork to eat the tiramisu with... Nothing. Even with that, the BIGGER disappointment was how long it took. It was estimated at 45-60 minutes delivery through Eat24 and it took 90 minutes!!!! At 80 minutes I used the check order status stating we still had no food and their reply was "We know you're hungry (we're hungry too!)". What?!?!? Really?!?!? Ok, but YOU didn't order the food 80 minutes ago!!! It's NOT about YOU, it's about an unhappy customer who gave you an opportunity to explain the delay and when we could expect our food to arrive. We received ABSOLUTELY NO CUSTOMER SERVICE! Not likely to order through this again. Not happy. I wouldn't order delivery if you're actually hungry.
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