I've been bringing my a schnauzer and a cocker spaniel here for almost 1 yr now. I was pretty happy with overall service till recently. They were flexible and accommodating with their schedule upon till our last appt . It was on Sat. @ 12, which was scheduled abt 1 wk ago. It was "fine" when I scheduled it but when I brought my dogs in, the owner lady started to "complain" that I came in "too-late." I explained the situation and in goes in my dogs, which they were reluctant. Don't think too many dogs like to be groomed in the first place right?!
Anyway, while getting few things sort out, I noticed the owner lady was pretty "harsh" and "mean" with the little poodle she was cutting. She was pulling and yanking on the leash fairly hard. She was yelling "stop moving!" in Korean, which I understood. I don't think she hurt the dog but I felt she should've been more gentle and patient.
When I came back to pick up my dogs, I noticed my schnauzer's hair on the back was noticeably uneven. So I politely asked if that can be evened out. Wow, then the lady got really defensive. I always appreciated their works in the past and I never once complained and I wasn't complaining but I felt it was not-to-their-normal-standard. Anyway, she buzzed his back couple times and claimed there's nothing uneven. Ok then...didn't need to argue. She won...won't be back!