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  • I have gone to this store for years for both shopping and grooming needs. I will no longer go there anymore. I had called two days ago to schedule an appointment for my golden to get a bath and brush for today. The girl I talked to on the phone said there was no available time slot for the morning but they had an opening at 1pm. I said that would be fine. We showed up today at one and straight off the bat did not have a good feeling. There were four "groomers" standing behind their desks, while one was actually working on a small dog. No one said hi or seemed very welcoming. One groomer walked up and asked hoe she could help us. (She did not seem very happy). I told her we had an appointment at 1 o'clock. She logged onto her computer and looked around for a bit. The small dog that was being worked on was yipping and the groomer who had it was trying to calm it. But we did hear her make a comment that no one like you and to be quiet....now I know it can be annoying, but if you're working at a place with animals, that might not be something you choose to say in front of customers. (Because that makes me want you to really work on my dog.) After a bit, the "groomer" helping us said that was no appointment. Was I sure I made it at their store. I said yes and told her the information I gave the girl on the phone. She asked for my phone number and told me that my information was in there from before, but nothing about an appointment today. My fiancĂ© was aggravated at this point, and her demeanor was unfriendly, so I told her that we will just go somewhere else from now on. And her response was, "alright." I've had 3 dogs and they have all been to Petsmart for grooming, I will no longer use them.
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