Given the disparity in reviews that I read, I wasn't sure if I was doing myself good or evil. Suffice to say, all unexpectedly better than good. Had a full Brazilian and a brow done by Michelle and could not be happier. Suggest making your expectations known from point of entry and request not to be sold on packages. No problem with the "austere" surroundings - if I want spa music, I will go get a massage. I will be back in two weeks for more brow, and then a week later for the bikini. Close to home, good value, flexible schedule, well executed, yep, five stars.