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  • The star rating of "meh. I've experienced better," is exactly my thoughts. We called to order delivery for lunch, a sandwich, a pasta dish and garlic bread and told it was going to be an hour. It arrived a little over an hour later. The wait time wasn't their fault since they did give the warning it would be that long. The food however arrived cold and with pasta that ends up making it a bit rubbery. The garlic bread was hard, dry and lacked much taste. I can't speak for the sandwich because I was so unimpressed with everything else I chose not to try it. This place just fell short. I cannot honestly say it was bad food, it really was just "meh." P.S. Having been born and raised in Chicago, seeing the words "Chicago Up-side Down Pizza" on a menu is an automatic turn-off. Don't put "Chicago" in front of something completely unauthentically Chicago. Deep-dish pizza would never be called "up-side down" in Chicago. I have not tried it, so I cannot speak to the quality or taste of the pizza, just an opinion. :) Update 9/12/12: I am totally increasing the stars on this location not only for their food, including their Italian Ice but for their friendliness and concern regarding the Gluten Free community. Prior to finding out East West Pizza carried Gluten Free pizza crust I frequented a Chicago place called Amore... Until last night!!! I have a disease that limits what I can eat to Gluten-Free products only and up until last night I felt any restaurant who carried GF items was ok in my book because it meant they were at least taking us into consideration. I was completely wrong and at the hands of one of my previous favorite restaurants experienced the worst kind of discrimination and was YELLED at for inconveniencing the owner who said, "I only ordered this stuff to please YOU PEOPLE, I don't make a dime off of this. What am I supposed to do, check every order that comes out of the kitchen?" No, but you are supposed to educate your staff if you are going to take on the responsibility of catering to an entire community of people who become extremely ill when they encounter any sort of wheat flour! I have been ordering from East West more and more lately anyway due to the fact their product is WAY better, but their customer service alone over what I experienced last night needs to be commended! Thank you for taking "Us People" into consideration! Keep up the good work!
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