First time there, they did a decent job. Only issue is they cut my finger during the cuticle cut pretty good. I mentioned it hurt and they told me I was fine, put some blue solution on it and brushed it off. My nails came out cute but now 4 hours later, my nail is literally throbbing. That was disappointing but not enough to keep me from trying them again. I'm not a loyal customer yet... we shall see!