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| - This is not specifically about the Pittsburgh store but it pertains to a gift card I purchased to be used at the Pittsburgh store. I could not find any place online to review IKEA's horrific gift card "service".
On November 21, 2015 I placed an online gift card order to IKEA in the amount of $1000, the largest gift card that IKEA offers.
On November 22, 2015 I received notice that the card had been shipped via regular mail (no tracking despite the substantial amount of the gift card) and that it would take 7 - 10 business days, which would make the very latest delivery Monday, December 7, 2015. Because of the amount of the card I had called IKEA once or twice after December 3, 2015 to check on the status and was told that no doubt the Thanksgiving holiday was making the delivery slower than usual.
When the gift card had not been delivered by Wednesday morning, December 9, 2015, I once again contacted IKEA to cancel the card and request that a new one be issued using the same credit card as an easy refund/re-issue transaction. The IKEA gift card customer service people said they have only the last four digits of my card on file in the customer service department and that I would have to go online to order a new gift card and that if I wanted tracking on the new card, I would have to pay for the postage when I placed the order and, that, furthermore it would once again take up to two weeks to be delivered, depending on which delivery option I selected.
When I found out later that the card had finally been delivered on the afternoon of Wednesday, December 9, 2015, I called IKEA back to see if the card could be reactivated. The answer was "no" and that, though they had deactivated the card and supposedly issued a refund to my credit card, it might take my credit card company two or three business days to process the credit, which would bring us to Monday, December 14, 2015 at the latest.
As of Friday, December 18, 2015, no refund credit had appeared on my credit card.
So I called IKEA yet again and the first statement was "oh, I see you have called a number of times." Way to go IKEA!
After some research it was revealed that what was supposed to be an auto-generated refund when the card was deactivated had never happened ~ "a technical glitch". I was told that the manager on duty on December 18th manually submitted the refund to my credit card company and that it would be another two or three business days to see the credit in my account ~ bringing us up to Tuesday, December 22 or Wednesday, December 23, 2015 ~ a full month after the initial order was placed.
Do NOT under any circumstance ever, ever use IKEA gift card "service" ~ they are incompetent, full of excuses, and not helpful at all. I am disappointed, frustrated and disgusted. They will not be getting any of my money any time soon.
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