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  • So we have been staying here for years but this year was surely different....it all began with the reception....the person there was kinda rude. Sent us to timbuk two to our room...when I called him to see if we could change rooms he immediately asked what was wrong with our room. I told him it was way too far and the view of the parking lot was not attractive. He explained thats what we got for the rate we paid. Which didnt not make sense because we always got a view of the pool. When he finally decided to switch us we had to wait 3 more hours for our room to be ready. So we paid for the room rate plus tax plus the resort fee plus tax and then drinks at the pool have an automatic 18% gratuity....what made it worse is that we brought another family along for their first time....will probably not be staying here again.....so please do not send me any more offers...thank you!
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