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| - My family, coworkers and I have been getting food and would LOVE to dine at this establishment. Their fried zucchini is awesome and their italian subs I've been known to crave. Food quality aside, a recent trip with my out-of-town sister-in-law, brother, their 3 very small children (2,4,6 years of age) and my mother was horrible. Our waitress was likely a newbie, and I always have the utmost respect and patience for new employees and green waitresses (we all have to start somewhere!). My sister-in-law has a strict diet for herself and her children and requested no fries for their kids' meals. As the food arrived, there were fries on all of the kids' plates. We inquired as to why and the waitress said "well, they're free with the meal, so we gave them to them anyhow!".... :/ Then my sister-in-law's salad was completely incorrect. When she informed the waitress it wasn't what she ordered, the waitress said "I can take it back" and my SIL decided she would pick off what she didn't want. After the waitress left, she realized the task of removing things from her salad was too much of a task. The busboy took the dish back to the kitchen as per our request. The waitress finally returned and my SIL requested the salad be taken off of our bill. The waitress said that she couldn't because she didn't personally see the returned salad. She then SCOLDED my SIL and said "Next time, you should send the salad back immediately"... Finally, after our meal, with terrible service (the waitress never returned to check on us), I received our bill that had a 20% gratuity added to the final bill. I walked up to the hostess and requested I speak with the manager. The manager said that parties greater than 8 people would have 20% gratuity added. Since when are 3 small children part of a party greater than 8 people??? I told her that if I felt the waitress earned 20%, I would happily tip that (which I usually do). She did not earn 20%. I wanted to only tip 10%. The manager looked at me and scolded me with a "Next time, be prepared that a party of 8 people has 20% gratuity added". I kindly informed her there would never be a "Next time". While I waited for the new bill at the front of the restaurant, the waitress returned to tell my family (without me present), that she didn't earn a tip, so feel free not to tip her. ??? Wow. As we left the restaurant, after I paid with my 10% tip, the manager and all of the staff lined up along a wall and scowled at us as we left.
The NEXT TIME I want to eat a high school cafeteria, I'll be sure to tip my waitress as per her service.
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