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| - Honestly this company deserves 0 stars. The movers showed up 3 hours late, after my husband and I calling several times wondering their arrival. They were scheduled to be there at 8 am, by 1055 I was calling to other moving companies to see if anyone had anything available for the day. As I had just found someone who could, Movers of the Valley decided to show up. They stated two guys called out and thay is why they are late. It was two guys that showed up, one being a 20 something year old who only weight about 120lbs and the other being a 45 year old man stating he was between jobs (desk jobs) and that is why he is doing this. Needless to say neither of these "men" were qualified to move our things. As soon as they arrived one asked for a water and the other asked to use the restroom. It then took them 3 hours to pack our things in the 26 ft truck. We have 2 bedroom sets, a desk, futon, living rooms set and a kitchen table. My husband had to help them move the dressers down the stairs as they stood there pondering the best way to do it for 10 minutes before they got it moving down the stairs. They broke several things such as a drawer nob to a night stand, the post that holds my mirror onto my dresser, our kitchen table, and one of the pegs off of a dresser. My husband starting shutting doors in the house saying they were done and had to get going. Finally they arrived at the new house and were complaining about the heat, how one guy was doing more work than the other, etc. My husband and I started moving the things we could upstairs for them because at this point it has been over 4 hours already on the clock. Then I had my brother come to assist the men move things and get things done, which when he showed up and said he was here to help the men both said "thank god!". They refused to put our dresser upstairs, they stated we would have to take the banister off of the stairs. We told them to just leave it and go, that we would move the rest of the furniture upstairs ourselves because at this point we were paying them for 6 hours of moving!
These men were extremely untrained and unorganized, not to mention not physically in shape enough to be movers. The day was a horrifying 6 hours of watching these men struggle and break my things and talk very unprofessionally. It was unjust that we were charged for 6 hours of work due to these men being incapable of their jobs, and that they showed up at 11am whrn the heat is almost at its highest as opposed to 8 am when we had scheduled them.
DO NOT USE MOVERS OF THE VALLEY
We have called several times to complain and speak to someone with authority for the company and they state they will call us back and hang up and will not return any phone calls. We are debating calling the better business bureau.
If you use movers of the valley you will be very very upset that you did!
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