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  • I really wish I had looked at reviews before buying the Groupon for grout cleaning services with this company. What everyone says about this being a scam, appears to be true. I am shocked that this company is allowed to stay in business. Here's what happened. We purchased the Groupon. I tried calling several times over several days to schedule an appointment with no answer. He left me one voicemail. He's busy; fine. I tried texting explaining that we purchased a Groupon, what my availability is, what our crossroads are, and asking if we can make an appointment. He responded within about 90 minutes, advising that they can only make appointments during the week, and they only make appointments at 9am. A little unusual, and inconvenient, but fine... So I request a date, he says yes, we make the appointment. Reminder, this is all through text. I took the day off work so I could be around, and days off are not very easy for me to get. The appointment date comes a couple weeks later, and at 9:30 I still hadn't heard from him so I sent a text asking if he might be arriving soon so I know when I may expect him. His response? "Who this" Followed by a few more texts explaining that we have an appointment and asking if he can still come, as well as a few calls over a few hours and a polite voicemail, and my boyfriend even tried calling him, and neither of us received any further response. And by the way it has been a couple of weeks, so if he had any intention of ever following up, he surely would have done so by now. So either: he lost his cell phone twice, once after making the appointment and again right after I asked if he is still coming, OR he is the WORST business owner and scammed me. I see from the reviews that he likes to send personal messages saying nasty things to people who leave bad reviews, so this should be fun :) Will keep you posted. Thankfully at least Groupon was able to refund us, but I still majorly disappointed that I wasted a day off work, and my grout still isn't clean. Frankly I hope his business license gets taken away.
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