I've had multiple braids/twists come out at the root. They braid so tight it causes abrasions and they have no remorse. They will use teeny tiny sections in the most vulnerable part: your edges. One time I specifically requested the braider use larger sections to save my edges...she literally huffed and puffed when I objected to her disregarding my request and using tiny sections ANYWAY! If you don't care about the health of your hair at all, this place is fine. Just know, your hair and scalp will suffer and you will definitely have braids or twists come out at the root. Beware...