I have used empire today several times over the years and each time they meet my high expectations. There was a mistake made on one of those occasions and it was fixed within 12 hours and at no additional cost to me. As a business owner I understand that mistakes are made and the most important thing is that when they are made, the company needs to take responsibility and fix it in as little time as possible at no additional cost to the client. Empire does this very well and I praise them for it. My rep at Empire is Joe Schwab and I highly recommend him for all your flooring needs.