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  • Had a frustrating experience here with regard to a karaoke room rental. The manager on duty was merely buy-the-book on the incident, which was further frustrating. Attempting to keep the party going, I told the waitress to put the extra hour room charge, $100, on my tab. Come to find out after the hour passed, even though I was not the original renter of the room, I was then subject to all contractual terms, which included sales tax on the room rental and an auto-grat. I had my own bar tab, plus I ordered some food late. The extra $100 room fee jacked up the sales tax and an auto-grat of 18% they applied to my lone bill. In the end, I paid the $100 fee cash, and they took the charge off my bill, reducing the sales tax burden and their auto-grat accordingly. I normally tip 20%, and my waitress was great, but I left $0 above their 18% auto-grat. I did not like the way the bill was presented. I voiced my concern to the manager on duty. He didn't seem to care that I was upset, nor did he seem to want to make me feel better after my initial frustration. The situation was resolved amicably, but I will not return. I've lived in Scottsdale and frequented Old Town since the mid 1990's, probably about the time this manager was getting out of grade school. The customer is always right, even when he isn't, or when he's at GAGG, apparently. I am tempted to share this experience with my 5,000 local friends on facebook, but for now, I'll let this review stand and take my karaoke back to Ernies and 92nd Street, and for sushi, it's always been Kyoto.
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