CALL AND ASK FOR Robert Humphrey He is the person who needs to hear your thoughts
BIGGEST MISTAKE IN MY LIFE!!! Had a package coming from them and guaranteed service by 10:30 am on October 6th. Tracking number D10011019233337. Later in the afternoon I tried calling and was on hold for 40 minutes and never got through. This morning Oct 7th I tried again and was on hold for 30 minutes.
HERE IS THE SECRET TO GETTING THROUGH. CALL AND REQUEST TO OPEN AN ACCOUNT. I did this and the call was answered on the 1st ring. unfortunately, they have no idea where my package is. they they the worst customer service I have ever experienced!!!!
When I got through I talked to Nick and then I asked to speak to a manager. When telling her of my experience she hung up on me.