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  • These guys have a good thing going and they work it like no other! The food is amazing, affordable and the service is perfect! I have been a long time patron of Eastwind (and Tokyo Express before) and can't say enough about it. You might not get as much of a kick out of this story but I do... This one time at Eastwind... Michelle and I placed our order, filled our drinks and took a seat. A few minutes later a couple steaming hot plates of food were gently placed in front of us to enjoy. I dug right in and Michelle began adding some of that orange spicy stuff to hers. After a couple light mixes of her fork, she noticed something black just under the topping on the rice. After further exploration, she pulls out a metal screw. Now, I stop for a second here to mention the open environment at Eastwind. The entire kitchen and Sushi preparation areas are fully visible from just about anywhere in the restaurant. As well as all of the tables are visible and within earshot of a fairly well spoken voice. Just as Michelle pulled up the screw and showed it to me, the lady at the main counter looked up and uttered a very noticeable "Oh!" She rushed over and profusely apologized, whisking Michelle's food away (with the screw) and offering to take mine as well. I declined and watched her walk away back to the kitchen. Within a minute, we hear a shout from the kitchen. One of the chefs holds up a fry pan and the infamous screw, showing us where it came from (the handle). Then he holds up a large garbage can to show us, sets it down and drops both the pan and the screw into it. By this time, the rest of the people in the restaurant had figured out what was going on and, seeing the chef drop the pan, began to laugh and applaud. We felt the same way. It was a simple mistake but it was dealt with elegantly and thus adds to our long list of reasons of why we love this place. Of course, to add to the experience, we not only got a replacement meal very quickly but both of our meals were completely free. Needless to say (whatever you think of my experience), I think there was no better way to deal with the situation and hold true to our loyalty. Eastwind is more than a restaurant, it's a tradition!
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