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| - I discovered Rometrics salon through Groupon about 3 weeks before my vacation. I normally go to a long hair specialty salon, however with a vacation coming up I wanted to try to save a little bit of money. So when I saw a Groupon for the salon, and saw it had pretty decent reviews I decided to give it a try.
The first issue came when I tried to book my appointment via the Yelp app. At the top of their page there was a link that offered you to book your appointment online. I did so and booked for a cut. Later upon realizing that my Groupon was for a cut and deep conditioning treatment I contacted the salon via email asking if I needed to add additional time to the appointment for the deep conditioning treatment. When the salon called me back they told me they had no record of my appointment. They asked how I booked and I informed them through the Yelp app. They told me they did not offer any type of online booking, and did not have an appointment for me, but offered to book the appointment at that time. They didn't apologize for the confusion, and acted like I was just making it up, but you can clearly see where it says 'Book An Appointment' on the page. I also read them the confirmation email I received, and they said they "don't do that" and didn't know where that came from. I'm just glad I contacted them or else I would have walked in with no appointment.
My appointment was on a Thursday afternoon with a stylist named Meg C. Meg did a thorough consultation and was polite and friendly. She cut my hair and gave me a curled round brushed blowout (which is how I mentioned to her that I like to wear my hair.) I suppose the error was both of our fault since I should have asked her to style it straight, that way she could have checked the cut afterwards. However, because she round brushed it out and it was curled she was unable (as was I) to see where the cut was very blunt in the back and the layers a little shorter on one side.
I called the salon later that evening after I ironed out my hair and saw the error, and some rude girl begrudgingly offered to book me an appointment on Saturday morning with Meg again. On Friday after looking at my cut more closely I realized that I was really unhappy with it. I called the salon and asked to speak to a manager, and asked her if there was someone else who could fix my hair who is more experienced with long hair. (The reason I asked this was because I considered maybe long hair just wasn't her thing. As a former hairdresser myself I know we all have have our favorite things to do.) The manager I spoke to was very rude and basically told me she didn't believe me that my cut was uneven. She told me she was "shocked" and that Meg was their "best stylist," and that Meg is the one who does her hair. She told me there was really no one else she could recommend since Meg was their best stylist. She also said that since I came in with a Groupon that my hair could only be fixed by another girl who takes Groupons.
I thought that was a little bit ridiculous and realized at that point that the salon really doesn't care about client retention. Typically when you go back for a redo they will bump you up to a higher level stylist to ensure your cut is satisfactory, and to try to keep you as a client. The manager pretty much left me no real option, and so I told her it was fine I would go back and see Meg, and that if they really thought she was the best stylist then I felt confident trusting her to fix the cut- especially because I know even the best stylists have an off haircut every once in a while. However, I was still pretty annoyed that the manager didn't believe me (even after I offered to come back to the salon right then to show her my hair just to prove to her what I was saying), nor did she apologize, and was just completely unhelpful.
I went back in on Saturday morning and Meg fixed my hair, no problem. It took less than 15 mins, she was polite and friendly, and I tipped her again. After she said goodbye the girl sitting behind the desk (Kayla?) w/ reddish purple hair smugly asks, "Are you happy with your hair now?" I told her yes, it was an easy fix, and walked out.
I will definitely not return to the salon again. Meg wasn't a horrible stylist, and I would probably trust her to cut my hair again. She was never rude to me, and I saw several other nice stylists working. But the rest of the staff had horrible stink faces on, every person I spoke to on the phone was rude, and the treatment from the "manager" was unacceptable. In the future I would much rather cough up the $75 for my other stylist, because saving the money was not worth all of this. It's unfortunate when an otherwise decent stylist loses a potential long term client because of the lack of professionalism from other team members. I honestly would not recommend this salon.
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