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| - I gotta say I'm a fan of the chain. The standout features in my minds eye are the salad bar, the plethora of uncommon sides (e.g. smashed cauliflower, snow peas, asparagus) and the number of non-deep-fried seafood options they offer. Generally the service is good and so is the food. At our visit yesterday my food, (New Orleans seafood plate with asparagus and smashed cauliflower) was all quite good. My significant other got (oddly enough for her) Jambalaya. She's not a big fan of sausage or chicken, so why Jambalya I don't know. She did say she wouldn't order it again. And if how it looked has anything to do with how it tasted, the chicken looked as though it had lain butchered in the Sahara for several days prior to being plated. Cracked from dehydration like a dried lake bed, so the fact that she ate the few shrimp on the dish and had the rest boxed up was no surprise.
Everyone knows the standard restaurant trick with rolls or biscuits; bring 3 for two people; each has one and no one will take the last so you never have to bring more. No one told that to this lady so she brought two, (and these biscuits are MINIATURE, like half-dollar sized!) We each ate one and without asking she brought back four more! Whoa! Nice, generous but unecessary. The rest of the service was spotty. (Made the cardinal dining out error; when she tried to take our food order with the drink order and sent her away, after 5 or 10 minutes we sent two of our party out to search for her and they were never heard from again!)
And if a patron's glass is empty, ask he or she if more of their beverage is desired when you're at the table anyway, YAKNOWWHATIMEAN? Had two gift cards we were trying to use and asked her to use up the partially consumed one first (that means scan one to find out which one that is without ringing it up) got a jumbled convoluted mess of stuff back with the bill and was instructed to sign something whisking away all of the value of the remaining card which I didn't do)
As my Ma used to say, "Don't throw the baby out with the bath water" aka go to Ruby Tuesday's but perhaps select another location!
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