Pro: I usually came in about once a month to get my eyebrows and lip threaded. So I would always buy the 6 eyebrow and lip threading service for the $65 special which is a good deal since typically an eyebrow and lip threading would be $15 on it's own...so I give this place a star for that.
Now let's get to the cons. I used to be able to get in and out of this place within 15 minutes. However, now it takes on average about 40 minutes to get in and out. A few times I've had to wait because the worker was chit chatting away on the phone and didn't even realize I had checked in. Other times there have been 4-5 people already in queue waiting to receive their service and only one worker there. For the actually threading the workers have been a hit or miss. There have been times when the workers don't even trim my eyebrows and it's very clear that my caterpillar eyebrows need trimming. Other times I've left with pencil thin eyebrows even though every time I tell them I want just a clean up and to keep my brows on the thicker side.
I have been loyal to this Eyebrows R Us location for 7-8 years so it pains me a little to update this review, but over the past couple of years I really feel like this place has gone on the decline. Their customer service and attention to detail has been lacking for a while and I will not be returning to this location.