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  • This is not my first experience as a Panda Express customer. However this is my first time at this particular location. Today I opted to use the online ordering system to order ahead and pick up on my way home from work. I sadly found out that this was a joke. This location has no organization and no communication. The confirmation email advised me to go to the Express online order pickup area for my food. As it turns out, this is the same area as everyone else waiting to pay who has stood in line. I was ignored for a good amount of time before I was finally asked if I had been helped. The girl disappeared to find my order and did not return for 20 minutes. When a woman, who appeared that she was the manager, asked if I had been helped, I advised her that I was still waiting for an online order. No one had ever communicated with me that they were waiting on an item to be cooked to complete my order. I was simply ignored standing in the same spot for 25 minutes. I only found out this fact because I overheard the girl advise her manager. And still I waited. After that amount of time, I was hastily handed my bag of food. The order was not verified with me, and I had to advise her that I had other items and a drink as well. I am walking out of there currently very unsatisfied with my experience. I do realize that it was quite busy in the store. I am normally very patient and give a lot of credit to those in the food industry. But there is never any reason to ignore or treat a customer rudely. On a side note, regarding the online ordering system, there was a woman next to me who had issues with online ordering and had been charged upwards of $300 for a simple order. Granted, I had no issue at all, but take heed when using the online system.
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