Maybe it's because we dined @ this location about an hour before closing?
I've only eaten at one other Mac Grill, and that was back on the east coast. The one in Harrisburg, PA (new location) rocks with outstanding service, fresh foods, and a clean/inviting atmosphere.
The location on Sahara in Vegas, has much to live up to! Our server was a little on the untactful side. He offered NO spices/herbs for the olive oil for our bread. Those spices/herbs make a BIG difference!
I ordered a side salad before my meal. The lettuce was old and wilted. Our server did NOT offer any fresh grated pepper or cheese.
I ordered the Chicken Marsala and was now offered fresh grated cheese but no pepper. My meal was good but maybe a little overdone.
My boyfriend ordered the Mama's Trio. His lasagna was clearly burnt and DRY!!!! It looked like lasagna you get from a buffet. I can't remember how the other two parts of his meal were but, clearly remember the less than desirable lasagna.
Overall, the service (at this location) was adequate but not great to any extreme. The employees all seemed to be either grouchy or in their own worlds. Like I mentioned before, the service we've received at OTHER Mac Grills has been excellent and the employees all seemed to make you feel welcome.
The restaurant was clean and comfortable.
My experience at this location has kept me from revisiting any Mac Grill. I love the food but am afraid to be disappointed again. Kudos goes to the Harrisburg, PA Mac Grill for great food and great service!