Over the last year, I have ordered many times from Cheba Hut and always had an amazing experience. Today though, for whatever reason, they are refusing to deliver to me. This blows me away, especially when the reason they give is that I (after many previous deliveries) am too far out of their delivery range.
Today's excuse was they had too much "stuff to do, man". I was hung up on twice, when I finally spoke to someone who wasn't a complete asshole on the phone, there was no good reason given for their sudden inability to deliver after months of providing great service. The staff treated me like I was an inconvenience not a paying customer.
I'm almost positive that I will still be charged for this meal after the complete incompetence I was exposed to. A shame that this location has decided to abandon loyal customers.
Good luck if the team is being asked to do things that serve their customers, if it is out of their comfort zone or they are too high they won't help you.