I placed a claim under our home warranty and AZ Fire and Ice was dispatched to see why our heater wasn't blowing out hot air. I submitted the claim on a Friday and that same day someone from the company called me to set up an appointment and had an availability that next day (Saturday) which was great. Wade showed up right around 1pm (beginning of the 3 hr window) and took less than 15 mins to diagnose and fix the problem...the thermostat was set up incorrectly. Whoops! I'm glad we had a great first experience with our home warranty company and Wade was professional and nice. Thanks!