I've had two different experiences and the only thing I can attribute that to with the limited knowledge I have is that is because of the crew working at the time. Kenneth and Julieen who happened to be working on Saturday afternoon really timed it right for me and exhibited great customer service toward me in making sure the food was fresh even though I was late picking it up. I gave them a call and let them know which as a former employee in the food service industry is unusual. The crew working during the early week was prompt in bringing me my food but unfortunately not all of it was fresh, I still experienced a friendly customer service enviornment which is something I've come to know Ihop for.