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| - In the past three years, this restaurant has gone through at least four owners. It appears the latest are, based on my experience today, the worst unfortunately.
We walked in, and there was absolutely no attempt to help us. The staff stared at us blankly, without even saying hello. We asked if they had Mongolian grill, and they nodded. We told them we wanted that, and they just kind of kept staring at us while holding up a bowl. My wife asked, "So do we tell you what we want in it?" and finally the guy responded verbally, telling us yes.
Every other Mongolian grill I've been to, including all previous owners at this location, you get your bowl, you go down the line and put your ingredients in, and then you give it to them to cook it up. At this place, however, you tell them what ingredients you want and they put them in the bowl for you. This is incredibly annoying when the person making your bowl is barely communicative.
Not being able to put the ingredients in yourself, you end up having to tell the guy whether to put a lot or a little of something in, and even when we'd do that, he'd just put the same amount. When asked to add a SMALL amount of chili sauce, he put on a full ladle of it. When asked to put on a LOT of onions, he put on the same amount of onions as he did all the other veggies.
We were also given no direction whatsoever as to when you pay. We stood there like idiots at the cash register, as previously you would pay before you made your food or sat down. After standing there for a few seconds with no one coming over to help us, we just seated ourselves.
It was actually difficult finding a table. Many of the tables had dishes still sitting on them from previous people who had eaten, despite the fact that we were the only ones in there currently and there were staff just standing there doing nothing. Also, even the tables that had been cleared had lots of crumbs and debris on them. We had to seriously search before finding a table that actually was clean.
We sat down at the table with our food, were asked if we wanted something to drink. We asked for Diet Cokes. Despite there being a soda machine there, it was brought to us in cans. Apparently the soda machine is not functional.
The entire time we were there, no staff member ever came over to ask how we were doing. We had to call across the restaurant to get the guy's attention when we wanted water. When we wanted to go, we called to the guy again, asking for our check. He actually just stared at us blankly. We repeated, "Can we have the check please?" and he looked at us uncertainly. "The check...?" "Yes, the check!" and he finally seemed to understand and brought it over to us.
There did not seem to be a language barrier issue or anything, as on the few times the guy spoke his English was perfectly fine. He just seemed completely uninterested in serving us.
We were charged the price for the lunch special, and it was only on the way out of the restaurant that we noticed a sign saying that the lunch special came with soup and an egg roll. We had never been offered either.
The place was just awful. The food was a little lackluster, but the main complaint was the staff. They were utterly non-communicative. It's not like I even want waiters to be super outgoing and friendly or anything, I just want to be answered when I have a question instead of stared at wordlessly. The service was just absolutely terrible.
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