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| - Bought a new set of tires for my car through TireBuyer, and due to the number of good reviews here on Yelp, decided to have them installed at this Firestone location . Tires were delivered promptly and I was able to bring my car right in. The guys at the shop were very professional and courteous. Price was exactly as quoted online. They had my car in/out in about 1.5 hrs.
So why not 5 stars? After I went home, I decided to wash my car. They did not clean off my rims, which would have been a really nice touch, but no biggie. As I cleaned them myself, I noticed that not only did they not bother to clean off the sticky residue from the old balancing weights that they removed, they also put a bunch of gouges into the rims in the process of removing those weights. I'm pretty sure they went at it aggressively with a paint scraper.
I brought the car back to show them the damage, and the manager again was professional and courteous. He immediately referred me to a local rim repair shop. I lost use of my car for another day, I had to pay out of pocket for the repair, then I had to go back to Firestone to drop off my receipt. Inconvenient, but still they took care of it without any hassle. I got a reimbursement check in the mail about 10 days later.
If there had been no damage done to my vehicle, this would have been a 5 star experience hands down. Kudos to these guys for owning up to their mistake and paying for the repair without any further undue aggravation. Their customer service is excellent, but I can only give 3 stars because I expect guys who work at a tire shop to know how to do the work without causing damage. Also, whoever did the actual work KNEW he caused the damage, and didn't say anything or ask for help when he was clearly having trouble. Instead, he went on to every other wheel and just did the same thing, hoping I wouldn't notice.
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