I couldn't understand one word the in-take person said at the counter. Please put someone at the counter customers can understand. Also stop taking walk-in patients and telling them the wait is one hour and them make them wait two hours. Just tell everyone they need an appointment. I came in at 9:30 am without an appointment and was told it would be a one hour wait. I am now leaving at 11 am without seeing at tech to take my blood. They just took people as they came in for appointments.