There is probably a tendency for yelpers not to read
1 star negative reviews. These types of reviews usually
Indicate something really wrong with a place or some kind of unusual or one off incidents. Jeff de Bruges
had a few miscues leading to this negative riff.
Its a high end chocolate shop with a soft serve ice-cream counter that's reported to serve some of the best dipped in Belgian chocolate ice cream. For this reason we gave it a go. We walked through the chocolate shop part where I grabbed a few tempting bon bons for my sweetie. Instead of an encounter with a Willy Wonky we met the shop lady/proprietor from hell. She was as cold and icy as the canals of Bruges In January.
Come on Buying chocolate is supposed to be fun, but not here.
We we treated like we were not worthy of spending $10 bucks for six pieces of chocolate. No help, no salesmanship and not even a smile.
On to the ice-cream counter where we wished to try a hand dipped soft serve ice cream cone, as part of our summer quest to find the best of its kind in Montreal.
There was an obviously new employee who had not been properly trained at his station. He did not have the dipping technique mastered and because the ice cream was coming out of the machine was too soft he lost the ice cream in the hot pot and had to struggle to retrieve it making a gooey mess all over the counter. At this point The shop lady/ proprietor let this poor employee continue to humiliate himself by offering no help at all.
She shouted out a few useless commands for him to not to forget to ring up the chocolate as well as the almost aborted ice cream. There was nobody else in the store and she would not lift a finger to help this poor guy out of this embarrassing mess nor apologize to us customers.
The ice cream cones were barely edible as the Belgian chocolate was way too thick and the ice cream way to thin. Although potentially good the ice cream and whole experience was a disaster no thanks to a "bitch de Bruges"
No matter how good the chocolate may be (and it was very good )just don't go here...period.