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  • Hoping COX reads these postings. So went into a Cox Store and dropped a sports group from our cable package. Soon after, our entire TV package went away. Everything. We were thinking of cutting the cord and Cox did it for us. So we rolled with it. While trying to figure out what happened, looked online and see no TV package and a charge for the cable box on it, $350, so returned that to the Cox Store three weeks before our next bill. Got a receipt. Always get a receipt. A week later we check our bill online and the return has not be deducted from the amount due. We call and they said the return is in their records. We give it a week and it is still there. Long story short, we called four times to ask about the return and why it wasn't showing up. We were assured each time that the return was recorded. Guess what. Come billpay time, they charged me for the cable box. Right out of my checking account. Called Cox customer service and find there is a $350 credit on our account. So why couldn't they process the credit BEFORE charging my checking account? They had three weeks from equipment return to billing and several phone calls from me highlighting the issue. Of course, I was given the option to let the credit ride but, darn it, no. Send me back my money. I'm not your savings account. Customer service rep was helpful but we'll see if he was successful in processing the credit.
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