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  • I have eaten at Joeys before, and enjoyed the food but my experience while catering a large event from this place was ATTROCIOUS. Hence the two stars. **EDIT: I was contacted by one of the store owners less than 24 hrs after my post. She apologized for the inconvenience and made the staff aware of proper packaging to prevent all future "beefspills" I appreciate the follow up and concern. Ultimately, If I had spoken with an owner I think the experience would have been handled better. This location gets an "A" for effort.*** Here's what originallyhappened: I ordered the Italian beef which was packaged in one of those tin catering containers and was FILLED to the BRIM with liquid instead of the liquid being packaged separately (you know, to accommodate for traveling) and then wrapped several times in saran wrap. WHY. The juice had spilled out of the container, the saran wrap bunched to the side and the tin foil top was folded backwards. I'm no mario andretti on the road and I only life 10 miles away from this location so I can only factor POOR PACKAGING in to this scenario... BUMMER FOR ME, RIGHT? However, I contacted management simply to let them know that this had happened and that it was due to poor packaging in hopes that I would in some way be compensated. The shift manager was polite and told me he would call me back once he had spoken with the owner. He called me back to inform me that there was nothing they could do for my car (ok- that sucks but I GUESS I understand) and that they would offer me 10% off of my NEXT catering event with them. REALLY? thats how you handle your customers? I'm sorry, but not even taking the time to assess my situation and then doing NOTHING to remedy it is POOR customer service. Why would I use this place for catering in the future? to get my car all Beef'd up again? no way. Eat there if you like a chicago "feel" but if you are catering an event.... line your car with a shower curtain beforehand or at LEAST double check the seals, lids and containers before putting them into your vehicle.
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