I was having an AC issue and this company was assigned through my home warranty. As far as scheduling goes they did contact me promptly and came out at a time that fit my schedule. My tech was Marco. On the initial visit he diagnosed the problem but advised me that a part would have to be ordered. The additional part would cost $125 and would take about a week to come in. The price didn't seem too outrageous but it is unsettling to be the consumer in a circumstance where you can't see what's going on because it's taking place in the attic.
About a week later Marco returned with a coworker and they were working on it for almost two hours and showed me the damaged part when they were done. My AC thankfully worked throughout this situation and I don't see any evidence of more leaks so I assume everything was fixed correctly and they do warranty their work. They offered to vacuum up the leftover debris, which I appreciated, but I was fine doing that myself. My only complaint would be the grubby fingerprints left on the attic panel. As far as that goes I had to bring in my own ladder to clean that up. Everyone I dealt with as far as scheduling, Marco and his coworker were friendly and professional.