Planet Hollywood use to be good back in the day but for some reason I feel like they have went downhill just a tad in both the food quality AND customer service. I came with a couple of my co-workers a few days ago after a conference and it was just so mediocre to be the "Planet Hollywood" and especially on the Las Vegas Strip! When you add that part in there one would think that they would be on their game that much more due to the location. In fact, it's almost like the exact opposite.
When we arrived the hostess was preoccupied flirting with another worker and seemed more interested in him that really getting us seated but I shall digress. Once we were seated we had to ask another worker who was walking by to borrow a rag or move us to a different table since ours was dirty... After moving to another table that was just a tad bit cleaner our server finally decided to come over and greet us.
Our order was as followed :
Appetizers: Five Cheese Dip ($11.99), Potato Skins ($11.99)
Entrees : Mushroom, Onion & Swiss Burger, Margherita Pizza, L.A. Lasagna,
In summary the food was just OK nothing to write home about and then to have the service not really be up to par really put a complete damper on the entire experience. Nobody should have to keep asking for refills on the simple things like water. What made matters even worse was they weren't even that busy.. The jury is still out on the decision of whether I'll be returning or not...