Losing a star for something I saw today: customer returns an espresso drink, complaining that it's missing the toffee syrup she requested. Barista adds a few pumps of syrup and then stirs the customer's drink--a drink the customer's already tasted--with the spoon she is using to prepare fresh drinks, then puts the spoon back in a pitcher with the others used to prepare fresh drinks. Am I too fastidious in demanding basic hygienic standards in restaurants? I mean, this isn't someone's home kitchen. When I worked in food service something like that would be a reaming from the manager, at the very least. Jeez. Hopefully this kind of thing isn't universal among the employees here. Nevertheless, it's probably back to the drawing board for me on coffee shops.