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| - I had really high hopes for the Joya Spa, but unfortunately, it did not meet all my expectations. The good: The spa is beautiful, both inside and out. One of the best pool views I've seen. Very professional massage therapist. Great whisper, relaxation room. The bad: I was in suite 2 for my treatment and about halfway through my 80 minute massage, you could hear a man on a microphone blaring through the window. My massage therapist apologized profusely (even though it wasn't her fault) and explained that there must be something going on at the resort. She even tried to turn up the music in the room. I found it very difficult to relax after that point since it sounded almost like a football game next door. In retrospect, I should have ended my treatment. After my massage, I went to check out the pool area and you could see that the resort was setting up some sort of event. The ugly: While checking out, I expressed my disatisfaction with the room and distraction. I feel like if the resort is setting up for an event, the spa may want to make sure that they don't book clients into rooms that may be adversely affected. The woman checking me out casually said "Oh, thanks for letting us know." She did not take any notes, offer any sort of apology, or make any effort to take my complaint seriously. I really would have appreciated it if she had at least said she would make sure to give the manager my feedback.
While the spa is beautiful and my massage therapist was wonderful, I was left with a negative feeling about the entire afternoon due to the poor customer service I received at Joya.
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